AnswerLinks Frequently Asked Questions

We are delighted to answer any of your questions about how AnswerLinks can impress your customers, delight you, and help grow your business.  Here is a quick reference to some of our frequently asked questions.

 
 

What is a virtual receptionist? . . .

Virtual receptionists sound as if they part of your team andare right in your office, transferring calls live and relaying vital information to callers.

Who is answering my phone? . . .

We only hire the best in the business. Our receptionists are service professionals who delight in making others happy. We give them training and technology tools to handle your calls with the perfect mix of friendliness and professionalism.

Where are you located? . . .

All of our exceptional virtual receptionists work out of our offfices in Bozeman, MT and Hollidaysburg, PA.

What Can my receptionists do? . . .

Answerlinks is devoted to creating a personal connection with your callers. You tell us what you need us to fo for you.We can answer calls, take messages, screen for solicitors, return calls on your behalf, answer common caller questions, and gather basic caller information. It's like having a full-time, onsite receptionist at a fraction of the cost.

Do you answer all of my calls live? . . .

Absolutely! Every call that rings during every hour of every day is answered live by one of our happy receptionists.

Can I keep My Number? . . .

Absolutely! You may simply forward your existing phone number to us all the time, part of the time, or on a delayed basis.

How is a call transferred to me? . . .

Here's an example of our typical call-handling: -The call is answered live by a virtual receptionist with your custom greeting. -After asking the caller's name, the receptionist briefly places the caller on hold. -The receptionist contacts the customer and asks whether he or she wishes to receive the call. -If accepted, the call is transferred immediately. -If declined, the receptionist either connects the call to voicemail or takes a written message and promptly delivers it to you by your preferred method.

What if I don't want my calls transferred? What other ways can I receive my messages? . . .

No problem! We can takemessages and deliver your calls by: -An app to you cell phone (HIPAA Compliant) -Via a secure portal that you can log into from any device or computer -To a pager and email or text message

Can You transfer calls to my cell phone or home? . . .

Our virtual receptionists can transfer calls to any phone number you wish whether it's an office line, home line, or cell phone. Many customers give us multiple phone numbers so we have a variety of ways to reach them.

How do you know if I am available to take calls? . . .

You can update your status as often as you like! You can request to have calls transferred to your cell phone, calls held for an allotted amount of time, or detailed information relayed to your callers. Just email us or give us a jingle.

How do I forward my lines? . . .

For most businesses, it's as simple as dialing a code from your office phone! Our Client Happiness Director will gladly walk you through the process.

Can you make outgoing calls on my behalf? . . .

For Sure! Our receptionists are happy to place calls to relay information, confirm appointments on your behalf, or make customer service follow-up calls (pretty much you need within reason!).

Where do you provide service? . . .

Anywhere in the Unioted States and Canada.

Do I need to sign a long-term contract? . . .

Not a chance! Answerlinks takes pride in earning your business month after month by delivering exceptional service. To cancel, simply give us 30-days notice.

Can I take the service for a test drive before I sign up? . . .

Absolutely! You can use our service for two weeks free of charge.

How can I get started? . . .

Simply complete the online service agreement to get started. A friendly member of our team will contact you to get up and running. Or give us a jingle and we'll get started!